MANAGE TINNITUS AT HOME
EASY TO SET UP AND USE
APPROVED TINNITUS TREATMENT

Support

For technical support requests, the steps below may resolve your issue.

If not, please email support@cleanhearing.com. We aim to respond to all support requests within 48 hours.

For sales or general information about Cleanhearing products and services, please email contact@cleanhearing.com.

Cleanhearing Sono

1

Check your headphones are securely connected.
2

Please review the suggestions in the Troubleshooting section on Page 49 of your user manual in case it lists your issue.
3

Check your battery is fully charged.
4

Switch your device OFF/ON or reboot it, if required, using the instructions on Page 20 of your manual.
5

Check your WiFi connection and login details.
6

If you are accompanying your Sono therapy with music from your smartphone and/or the Cleanhearing tinnitus app, check your Bluetooth connection.

Cleanhearing App

1

Check your headphones are securely connected.
2

If using the app with Sono, check your Bluetooth connection is on and connected to your controller.
3

Turn your smartphone/tablet ON/OFF and try again.
4

Check that you are using the app with downloaded music files from your smartphone/tablet library. (The app is not compatible with tracks downloaded from subscription services such as Spotify or Apple Music.)
5

Check for app updates.
6

Delete and reinstall your app.