Return and Refund policy

As a consumer, you have a statutory right of cancellation in accordance with the following cancellation policy. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day 

on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, if you have ordered one or more goods as part of a single order and the goods or goods have been delivered in a single delivery will or will be

or

on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods, if you have ordered several goods as part of a single order and the goods are delivered separately.

In order to exercise your right of cancellation, you must inform us (Cleanhearing GmbH.) Of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. You can send the sample cancellation form or a clear declaration by email. If you make use of this option, we will send you a confirmation of receipt of such a cancellation immediately (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Template withdrawal form

(If you want to cancel the contract, please fill out this form and return it to Cleanhearing GmbH.)
Cleanhearing GmbH
Bahnhofstrasse 3/4
A – 9800 Spittal/Drau
Austria
Email: support@cleanhearing.com

2.I / we hereby revoke the contract I / we* concluded for the purchase of the following goods:

3.Ordered on (____.____.____) / received on (____.____.____)

Name of consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only when notified on paper)
Date
(*) Delete where inapplicable

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for delivery:

of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

Sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.