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FAQs

Is Sono suitable for all types of tinnitus?

Sono’s pulsed electromagnetic stimulation can work on different underlying pathophysiology and is approved for all kinds of tinnitus, including pulsatile. Notched music therapy is suitable for a pure-tone tinnitus. You should always get your tinnitus checked by a qualified professional before embarking on any course of treatment to rule out certain causes.

Is Sono contraindicated for any conditions?

Sono is contraindicated for certain conditions. Please see the list of conditions here. If in doubt, please consult your doctor.

Do I need to consult my doctor before using Sono?

Assuming your tinnitus has been professionally assessed and there is no cause for concern, you can use Sono independently, or under your doctor’s guidance as a complement to existing treatment. Tinnitus is not usually a sign of any other serious condition, but anyone experiencing tinnitus should consult a doctor or audiologist to rule out certain causes and get medical advice.

Can I read, write, chat or watch TV while using Sono?

We do not recommend that you undertake any activity such as reading or watching TV while using Sono as complete relaxation is necessary to optimise the treatment. Listening to relaxing music through the headphones can be beneficial as described in the user manual. 

Do I have to listen to music through my smartphone while doing the Sono electromagnetic stimulation?

The electromagnetic stimulation works as a standalone therapy. For some patients the addition of relaxing music, sound masking or notched music can aid relaxation, and increase the therapeutic effects. However there is no requirement to use the music feature.

What kind of music is best for sound enrichment or notched music?

For sound enrichment or notched music, broader spectrum spa-like music is recommended (few discrete tones, no percussion, no lyrics, no repetitive motifs). Otherwise, any sound stimulus that provides relaxation is positive if you are using the electromagnetic therapy as a standalone treatment.

How will I know if the therapy is working?

Any change can be a sign that the therapy is starting to work. This might include a change in tinnitus intensity or short periods of time when your tinnitus is quieter or absent.

How soon can I expect to feel results?

This can vary greatly between different patients.  While some users report significant results within the first two weeks of treatment, typically results are seen between 2 – 4 months of regular use. For best results apply therapy regularly as described in your user manual while relaxing.

What happens if I miss a few treatments, or can't manage twenty minutes twice a day every day?

You are welcome to adjust the number and duration of your treatments according to your schedule and treatment progress, though you should try as far as possible to maintain regular therapies. Don’t worry if you miss a few sessions. Just try to return to a regular schedule when you can. You can still expect results with shorter or less frequent treatments, but progress may be a little slower.

Is it possible for my tinnitus to feel worse when using Sono?

You should not experience any adverse effects from using Sono, which has been approved as a Class IIa medical device. Any perceived increase in tinnitus symptoms should be temporary and is typically a positive prognostic sign that the treatment is starting to have an effect. If you choose, you can reduce the therapy duration temporarily to 5 -10 minutes before gradually increasing it back to 20 minutes. If you are ever concerned about any changes in your tinnitus condition, please consult your doctor to rule out other causes.

What should I do with my Sono device once my tinnitus starts to subside?

Once symptoms start to subside, you can gradually reduce the length and frequency of treatment. In case your tinnitus has subsided enough for you to consider ceasing therapy completely, we recommend that you keep hold of your Sono device in case stress, medication or other factors ever cause a future recurrence. Some users also find therapy helpful for relaxation and sleep. If you are not using your device, please return it to factory settings so that your personal data is deleted.

My tinnitus has improved, but is there a chance that it will come back again?

Because tinnitus can be triggered by so many different factors such as health, stress or medication, a future recurrence is not impossible but it is certainly not inevitable and relief can be long term. If you know what caused your tinnitus or made it worse, your doctor or audiologist will be able to advise you on how to minimise your exposure to potential triggers and on what other action you can take to reduce the chances of your tinnitus recurring.

How was Sono technology developed?

Our CTO and lead engineer suffered from severe tinnitus for eleven years and found that there were very limited treatment options despite promising studies on electromagnetic stimulation. He drew on his background as an engineer to develop an early prototype and successfully treated his own tinnitus. Cleanhearing has since partnered with world class experts in audiology and hearing technologies to further develop Sono into a multi-modal system for tinnitus relief including the option for simultaneous sound enrichment and notched music.