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Support

For technical support requests, we recommend that you check the steps outlined below before contacting us in case these can resolve your issue.

If these steps do not resolve your issue or if you wish to arrange a return, please email support@cleanhearing.com. We aim to respond to all support requests within 48 hours.

For sales or general information about Cleanhearing products and services, please email contact@cleanhearing.com.

Cleanhearing Sono

1

Check your headphones are securely connected.
2

Please review the suggestions in the Troubleshooting section on Page 49 of your user manual in case it lists your issue.
3

Check your battery is fully charged.
4

Switch your device OFF/ON or reboot it, if required, using the instructions on Page 20 of your manual.
5

Check your WiFi connection and login details.
6

If you are accompanying your Sono therapy with music from your smartphone and/or the Cleanhearing tinnitus app, check your Bluetooth connection.

Cleanhearing App

1

2

Check your headphones are securely connected.
3

If using the app with Sono, check your Bluetooth connection is on and connected to your controller.
4

Turn your smartphone/tablet ON/OFF and try again.
5

Check that you are using the app with downloaded music files from your smartphone/tablet library. (The app is not compatible with tracks downloaded from subscription services such as Spotify or Apple Music.)
6

Check for app updates.
7

Delete and reinstall your app.